Return Policy

Return Policy – Hassle-Free Returns for Murphy Door® Products

Due to the customized and specialty nature of the Products, all orders are considered special orders. You acknowledge the unique and special nature of your order. Orders may be cancelled prior to production with no penalty. Once production has begun, a 25% restocking fee applies to the cancelled portion of your order. No change orders are permitted after your order has entered the production stage. If changes are needed there will be a 20% change order fee applied to your order that must be paid prior to doing your order. By submitting a final order to Murphy Door®, you agree to this provision and acknowledge that it is reasonably necessary so that Murphy Door® can deliver your customized order in a timely manner to your requested specifications. All cancellations must be made via email to service@murphydoor.com. You acknowledge that you have read, understand and agree to all terms and conditions listed on the Site and at checkout, and the provisions of this paragraph and these Terms supersede any oral representation made by any employee, representative, or affiliate of Murphy Door® during the placement of your order. Please be aware that if you dispute any charge to your credit card in an attempt to circumvent any provision of this paragraph or these Terms, you will be responsible for the costs incurred by Murphy Door® in collection of your payment, and that your failure to pay will be reported to all major credit reporting agencies pursuant to the Fair Credit Reporting Act. Please see below under the Collection Proceedings section for details. You further acknowledge that, if you obtain any Products or access to the Site by fraud or deceit, or if you engage in a frivolous dispute of charges, you may be prosecuted under the criminal statutes of the relevant state.

If you have any further questions, please contact us at 888-458-5911 or email help@murphydoor.com.