Vica was helpful and knowledgeable on answering all my questions
Thank you
Thank you so much for your wonderful review! 🌟 We're thrilled that Vica could provide you with the help and answers you needed. If you have more questions or need any further assistance, please don't hesitate to reach out. We're here for you!
I dont have my door yet, but the buying experience was great. Andrew spent a ton of time helping me work through all the options and Lily called the next business day to walk through the entire order and expectations. It was a major purchase so I am happy that they are taking time to make the whole process clear and comfortable.
We're delighted to hear your purchasing journey has been positive, and appreciate the kind words about Andrew and Lily. Ensuring our customers feel informed and confident is our priority! If you have questions or need further assistance, we're here for you. Thank you for trusting us with your important purchase!
Savanna at Murphy door was very helpful and explained everything step-by-step, and made me feel very good about my purchase
Savannah and Andrew are great.
We deeply appreciate your kind words about Savannah and Andrew! Knowing they positively impacted your experience brings us great joy. Should you need any more assistance, we're ready and happy to help. Thanks for choosing us and sharing your experience!
Bought a Murphy Door and the shelf pins went missing. Contacted online and received a call from Vica the next day who helped me very efficiently order replacement pins which are shipping out tomorrow. Great service thank you.
We just bought a new home with a Murphy Door. Bookcase style. Very cool.
But the old owners didn’t keep track of the hinge pin removal tool. I called Murphy late on Friday and Vica called me back Monday morning. She was very pleasant and efficient and arranged to send me a new tool. If Vica is typical of Murphy customer support, then Murphy is is great shape!
Murphy could charge substantial money for these proprietary tools. But they instead provide them for just the cost of shipping. Very reasonable and make me inclined to purchase from them again in the future.
Thanks Vica and Murphy Doors!
It's wonderful to hear about your positive experience with us! We’re delighted to help make things just right for your new home. It’s fantastic that Vica could assist you so effectively. We look forward to being there for you whenever you need us!
Ordered the door online and received a follow up call next day to confirm. Lilly was my rep and did a fantastic job working out some changes for me.
We truly appreciate your generous words! It's amazing to know that the team, especially Lilly, made your experience special. Thank you for choosing us, and we look forward to assisting you again in the future! 😊
We're grateful for your wonderful feedback! It's fantastic to know you had a positive experience with us. Your support motivates us to maintain our commitment to excellence. Hope to welcome you back soon! 🤗
Their product works as advertise. We own two of the shelves. Their customer service person Vica is awesome. She’s great at communication and solving the problems on any additional items you may need.
We're so grateful for your glowing review! It's fantastic to know that Vica could assist you effectively. Your satisfaction with our shelves and customer service brightens our day. We hope to continue exceeding your expectations!
Andrew and Savanah were awesome and made this a great purchasing experience. Both were very knowledgeable, friendly, and reviewed the product with other options to consider. Can’t wait for product to arrive. Thank you !!
Ordered and stoked. My post order pre-manufacture call with Vica was easy and necessary. So glad to have a security call to help with decision confirmation. Can’t wait to see my new toy!!
We're delighted to know that you're excited about your new purchase! 😊 Vica is always here to make sure every step of your journey with us is smooth and helpful. We can't wait for you to enjoy your new addition! Big thanks for trusting Murphy Door Showroom!
We got big time help in ordering our Murphy Door and Vica was great in double checking all the details and in explaining how and when the delivery was going to happen.
Thank you so much for your fantastic feedback! We're overjoyed to hear Vica was attentive to every detail and made your ordering process smooth. We’re very thankful for your support and can’t wait to assist you again in the future!
Haven’t received the door yet but the order process was really easy to follow and my concierge, Savannah, was very helpful in confirming all the details of my order to ensure it is exactly what I need!
Thank you for such a wonderful review! I'm delighted to hear that the ordering process was a breeze and that Savannah provided excellent help with your order details. We can’t wait for you to enjoy your new door!
I’ve always wanted to purchase a secret door and I’m super excited about finally getting one. I can’t express enough how incredible the customer service has been with this company. Savannah was assigned to me as my concierge for the order and she was incredible! She was so thorough in her questions and did everything possible to ensure that the product would be exactly what I wanted. I learned so much in that 10 minute conversation and I couldn’t be any more appreciative. Savannah is exactly what customer service is about. Murphy Door- you’re very lucky to have her.
Thank you for sharing such a glowing review! We're over the moon that Savannah could make your experience so special. It's wonderful to know we could help you find the perfect secret door. Your excitement means the world to us!
Savannah, Mark and Abby were wonderful helping me with the completion of our purchase.
Thank you so much for sharing this! It means a great deal to hear that our team made the purchasing process a positive one for you. We are proud to have people who genuinely care about getting every detail right for our customers. We hope you love your new hidden door for years to come, and please do not hesitate to reach out if you ever need anything.
The Murphy Door Team
Vica's service was awesome. Highly recommend these quality doors!
Thank you so much for the kind words! We are thrilled to hear that Vica took great care of you, and we will be sure to pass along your praise to her. It means a lot to know you are happy with the quality of your new hidden door. We look forward to hearing from you again if there is ever anything else we can help with.
The Murphy Door Team
Vica and the team at Murphy have been great to work with. Hit a personal rough patch that introduced a couple pivots that didn’t throw them off with me…beyond grateful for that courtesy 😇
Thank you so much for sharing this. We are really glad Vica and the team could stay flexible and work through those pivots alongside you. Life does not always go to plan, and we never want a rough patch to stand between you and a home you love. We appreciate your patience and trust throughout the process, and we look forward to seeing your finished space come together.
The Murphy Door Team
Don’t have the door yet, we just ordered. But wanted to comment on the customer service/follow-up. Savannah was awesome!!! She went over what we submitted to confirm we have the measurements correct. We also wanted to upgrade to a different locking system and she confirmed it work and took care of it for us. Can’t wait for the door to arrive.
Thank you so much for taking the time to share this, even before your door has arrived! We will pass your kind words along to Savannah. It is wonderful to hear she took the time to walk through your measurements and help you get the right locking system in place. That kind of attention to detail before production starts is exactly what we aim for. We know you are going to love the finished door when it arrives!
The Murphy Door Team
Savannah was great to work with while purchasing my order. Very easy and professional. Thanks again
Thank you so much for sharing this! We are thrilled to hear that Savannah made your purchasing experience easy and professional. Our team works hard to provide that kind of attentive, knowledgeable support from the very first conversation, and it means a lot to know it came through. We look forward to seeing your project come together, and please do not hesitate to reach out if you need anything along the way.
The Murphy Door Team
Came to Murphy Doors with a somewhat unusual installation challenge. I was concerned that it was not a good fit for their hidden bookcase door. I went over all my measurements and photographs of the installation location first with Andrew, during the sales process, and then with Savannah, during the followup concierge call. They both made me feel very comfortable that my idea would work. What seemed unusual to me was the type of thing they deal with all the time. We checked and double checked everything and they suggested several small changes and things are now on their way! We're super excited for our new door and what had originally seemed very daunting feels totally doable with Savannah and the concierge team at my back. The service so far is at a level you rarely see these days.
Thank you so much for sharing this! It is wonderful to hear that Andrew and Savannah were able to walk you through every detail of your installation challenge and turn something daunting into something exciting. That kind of thorough, back-and-forth planning is exactly what our concierge process is designed for. We cannot wait for your hidden bookcase door to arrive and for you to see your vision come to life. We are cheering you on every step of the way!
The Murphy Door Team
I ordered through the website. Within hours Savannah made contact with me to review the order and provided her contact information. She followed up several more times to reach me by phone. We reviewed and made corrections to the order and went over the process and what to expect. Excellent proactive customer service. It made the cost more reasonable.
Thank you so much for sharing this! Knowing that Savannah's proactive outreach made a real difference, from that first same-day contact through the order review and corrections, is exactly the experience we aim to deliver. Our team works hard to make sure every detail is right before production begins, and it sounds like that process gave you real confidence. We appreciate your trust in Murphy Door® and look forward to seeing your project come together.
The Murphy Door Team
First of all, I couldn't believe I had a customer service rep assigned to my order - wonderful idea Murphy Door. Being able to contact Vica with questions about the product I ordered and how to move forward with installation was so helpful.
Five stars for all your assistance Vica !!
What a wonderful thing to read! Having a dedicated point of contact throughout your order is something we genuinely believe makes a difference, and hearing that it delivered for you means a great deal. We will absolutely pass your kind words along to Vica. Thank you for taking the time to share your experience, and we hope your Murphy Door® hidden door brings you years of enjoyment. We are here whenever you need us.
The Murphy Door Team
I recently purchased a Murphy Door for my basement. Savannah has helped me through every way of the process. It has been a great experience and can’t wait for the door to be finished and installed.
Thank you so much for sharing this! We love hearing that Savannah has been with you every step of the way. That kind of personalized support is exactly what we aim for, and it sounds like she has made the whole process feel easy and exciting. We cannot wait for you to see your finished Murphy Door® hidden door installed in your basement. It is going to be a great addition to your home!
The Murphy Door Team