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Trade Program FAQs

• Who can join the Trade Program? +

  Designers, builders and dealers can apply using the application on this page.

• How much is the trade discount? +

  Your discount grows with your total purchases over the life of your account. You start at 10% off, and once your lifetime total reaches the next tier, the higher discount applies from then on:

  • Lifetime purchases up to $4,999.99: 10% off
  • $5,000 to $9,999.99: 15% off
  • $10,000 or more: 20% off

• What do I need to apply? +

  Your company name, phone number and Federal Tax ID. You can also add your company website and a tax exemption verification document.

• How much weight can a hidden door hold? +

  Murphy Door® hidden doors carry up to 400 lbs of shelf load on doors up to 36 inches wide, on top of the door's own weight. That capacity comes from a hinge and hardware system tested to 1,540 lbs.

• What size opening do I need for a hidden door? +

  Most Murphy Door® hidden doors fit a standard interior rough opening, and every product lists its exact rough-opening dimensions. Measure the width and height of your framed opening before ordering, then use the size options on each product to match it. If you are unsure, our team can help you confirm the right fit before you buy.

• Are hidden doors hard to install? +

  Most Murphy Door® hidden doors install much like a standard pre-hung door and ship with the hardware and instructions you need. DIY kits are designed for confident homeowners, while complete finished doors arrive ready to mount in a standard rough opening.

• What is the lead time for a hidden door? +

  Lead time depends on the model and finish, and each product page shows the current estimate. A rush production option is available for an additional fee, and hardware-only kits typically ship faster.

• What is your return policy? +

  For Murphy Door® orders, standard-size items can be returned unopened within 14 days of delivery for a refund minus shipping both ways. Opened but uninstalled items can be returned within 14 days with a 20% restocking fee. Installed items cannot be returned.

  Custom or configured items are final sale, and defects are covered by the warranty. Hardware can be returned within 90 days with a 25% restocking fee. See our refund policy for full details.

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