Privacy policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga) with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have - or ask us to delete any GA data - please delete your _ga cookies, reach out to us, and/or install the Google Analytics Opt-Out Browser Add-On.

If you allow analytics and have not opted out of the sale or sharing of your personal information, we use your IP address at the time of your visit to estimate your approximate location — your country and, in the United States, your state — and we keep only that estimate with our analytics records, never your IP address, to understand how visits differ by region.

How we measure whether our pages work

We use the limited measurements below, on our own systems, to find pages, links and ads that aren't working. They apply only to visitors in the United States, and only if you actively choose to allow analytics on our cookie banner. A default setting is not enough: we require that active choice everywhere, including in California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington. If we cannot tell that you are in the United States, we do not take these measurements. We do not sell or share this information.

Time on page. If you have allowed analytics and have not opted out of sale or sharing, your browser tells us every 15 seconds that a page is still open, while it is visible, up to 8 times per page. These records include your analytics session and visitor IDs and the page address without anything after "?". They are deleted after 16 days. The per-visit total is kept with those IDs for up to 60 days (13 months for visits that arrived from an ad or a tagged link), after which the IDs are removed.

Return within 14 days. If you have allowed analytics, we record whether the same analytics visitor ID comes back within 14 days. These records are deleted no later than 44 days after your first visit. Daily totals with no IDs are kept for up to 25 months. We never create these records for visitors who declined, and never fill them in for past visits.

In-app browsers. If you have allowed analytics, we note whether you arrived through an app's built-in browser (for example Facebook or TikTok). We store only that label, never your full browser details. It is kept with your visit's analytics IDs for up to 60 days (13 months for visits that arrived from an ad or a tagged link), after which the IDs are removed.

Test visits. We load our own pages with automated browsers to diagnose problems. These visits contain no visitor's personal information and are excluded from our analytics. Third-party tracking is blocked while they run.

Your IP address. We do not keep your IP address for these measurements; our hosting providers may briefly process it.

Changing your mind. Use "Do Not Sell or Share My Personal Information" at the bottom of every page. If you withdraw analytics consent or opt out of sale or sharing, your browser asks us to delete your return records, and we stop recording time on page and returns for that browser. Even if that request fails, those records are deleted within 44 days. Global Privacy Control is honored as an opt-out of sale and sharing.

Live chat

Our website offers a chat feature that starts with an automated virtual assistant and may connect you with a member of our support team. The chat does not load until you choose to open it. When you use it, your conversation and anything you share in it, such as your name, email address, or phone number, are recorded and stored by our chat provider, HubSpot, Inc., on our behalf. Opening the chat also lets HubSpot collect basic technical information, such as your browser type and the page you were on. We use chat records to answer your questions, provide customer support, and improve our service.

By opening and using the chat, you consent to this recording. If you prefer that your conversation not be recorded, please contact us by phone or email instead.

Do we disclose any information to outside parties?

We do not exchange your personal information for money. We do, however, work with third-party advertising, analytics, and marketing partners who receive information about your visit to our site — including device and cookie identifiers, pages viewed, products viewed, and similar activity — so that we can measure the performance of our marketing and show you relevant advertising. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, some of this activity is considered a “sale” or “sharing” of personal information for cross-context behavioral advertising, even though we receive no payment for it.

You can opt out at any time using the Do Not Sell or Share My Personal Information link in the footer of our site, which opens your cookie and tracking preferences. We also honor the Global Privacy Control (GPC) browser signal as a valid opt-out of the sale and sharing of personal information.

We may also share your information with service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and to use it only on our behalf. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of Murphy Door, our customers, or others.

For SMS/text message programs, we do not share, sell, or rent your mobile number, SMS consent status, or related personal information to third parties for their own marketing purposes without your explicit consent.

SMS/Text Message Communications

How We Use Your Mobile Number

If you provide your mobile phone number to Murphy Door® (or sign up for our SMS/text message program), you consent to receive promotional and transactional text messages from Murphy Door® at the number you provided. Messages may be sent using automated technology. Messages may include offers, updates, reminders, order-related notices, or other marketing or service content. Message frequency may vary.

Charges and Carrier Terms

Message and data rates may apply based on your mobile carrier plan. We are not responsible for any delays or undelivered messages caused by your carrier.

How to Opt Out or Get Help

You may opt out at any time by replying STOP to any message we send. After opting out, you may receive a confirmation message, and no further messages will be sent unless you opt in again. For assistance, reply HELP or contact us at help@murphydoor.com. Our support team is also available through live chat 12 hours a day, excluding major holidays.

Information We Collect for SMS

We collect and store your mobile number, SMS opt-in status, message interaction data (such as delivery confirmations), and any information you provide via text message. This information is used solely to operate and manage the SMS program.

How We Share Your Information

We do not share, sell, or rent your mobile number, SMS consent status, or related personal information to third parties for their own marketing purposes. We may share your information with service providers who assist in operating this text messaging program, but only as necessary for them to provide those services and only under confidentiality obligations. We may also disclose information as required by law.

Your Privacy

Your mobile number and SMS-related information are handled in accordance with the practices described in this Privacy Policy, including our security and data-handling commitments.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

By using our site, you consent to our online privacy policy.